I’d like to take a moment to let Australia Post and Startrack Express that, as of today, I’m officially sick and tired of your shit.
Dear Australia Post,
The postman who services our section of Pyrmont takes great joy in leaving my parcels out on the street or on top of a bank of mail boxes, free for my shiftless scumbag neighbours to take. I hope they enjoy the endless bounty of freebies they steal because your mailman is too goddamn lazy to leave a parcel slip or – and this is a crazy idea, but bear with me – put the parcel in the mail box or leave it with the building concierge.
Dear Startrack,
Australia Post might leave my mail out for everyone to help themselves to, but you’ve gone one step further. Your guy in Pyrmont just hands over my deliveries to anyone. Today I found out that back on the 28th of August your courier happily signed over a $280 hair iron to… who knows? He certainly didn’t sign it over to me. Congratu-fucking-lations to you, Startrack, on taking laziness and ineptitude to its dazzling peak.
UPDATE: with some more digging I’ve seen a consignment slip saying this particular parcel was delivered with a signature (to who?) and also the courier company saying they’ve attempted delivery three times over a period when I’ve been home all day accepting other deliveries without issue. So it turns out that it wasn’t a delivery being handed over to just anyone, it’s a delivery that never actually happened in the first place. I’m somewhat surprised that it’s 2012 and buildings with intercoms have been a thing for the past thirty years and people still don’t know how to punch in an apartment number and press the big button stamped with a bell, but who knows. Maybe this will all be a moot point when someone finally invents a Star Trek transporter bean.
Australia Post and Startrack, I’m trying to run a business from my home. Part of that business involves me regularly receiving mail and courier deliveries. I’m here day in, day out, always here to sign for deliveries or collect parcels. Maybe at some point you’ll actually uphold your part of the deal and safely and competently deliver those goods to me.
Until then, though, I’m officially sick of your bullshit and I’m really over constantly having to apologize for not receiving goods because of you. Shape up.
A letter to @auspost and StarTrack – swatchgirl.com/2012/09/dear-a…
— Lara Hill/swatchgirl (@theswatchgirl) September 7, 2012
Emma
12/09/2012
Well said! I once had to explain to DHL when they phoned for extra directions that my house, number 13, was in fact located between houses number 11 and 15. My directions made all the difference and my package was delivered later that day. Australia Post are atrocious though! I have far too many complaints about them to fit in this post! Good luck receiving future parcels. :-)
Liz
09/09/2012
I have fond memories of the day I went to our local post office to pick up a parcel, and got to eavesdrop on a back room screaming match between the manager and the delivery woman. Something about not bothering to knock on doors before she left delivery slips. I was more than happy to let the staff know we were tired of seeing her get out of the van, leave a delivery slip and drive off.
Julia
08/09/2012
Totally agree with you. I came home the other day to find a large package dumped on my doorstep with my doormat lumped atop half of it hastily. For some reason the employees of Australia Post don’t seem to realise that leaving parcels at street level in front of a house devoid of people may be kinda asking for trouble. *sigh*
Kate
07/09/2012
Poor form. I love shopping online and comstantly have to right up AP to find my lost parcels. They always seem I either blame me for not being home or some other third party (like the company I ordered it from??) so annoying!
Kaye
07/09/2012
Oh swatch girl! I am so sorry for your troubles, I can only imagine how frustrating that is! I really hope your post will help rectify the situation for you, you are right, this is your business!
Many will argue, well get a PO BOX, and that’s a stellar idea, but it’s not too much to ask for them to do the right thing, is it??
Good luck!! PS – first time posting, I’m a new-ish fan :)
Mystique
07/09/2012
That’s shocking. Are they going to replace your hair iron? That’s not good at all.
Angela
07/09/2012
Considering we have one of the most expensive postal systems in the world, it frustrates me to no end! I send a lot of outgoing packages and am constantly having things go missing, I’m guessing, because they like to leave parcels wherever they want, no consideration for thieving grabby hands
Lizzi
07/09/2012
I’ve watched the postal guy not get of his van to see if I’m home, whilst i’ve been tracking my package. Just leaves a slip, and worse still is when they don’t take it back to the depot until the next day, so I can’t even collect it immediately. Once I was supposed to take delivery of makeup needed the following day (a Saturday) but had to wait until Monday to get it…bloody stupid.
Dempeaux
07/09/2012
Wow, this is some staggering ineptitude. Hope you get a response from the parties involved.
Rachel
07/09/2012
I think so many of us would share your pain. I had a parcel shipped from the UK and was tracking it, where out of no where it said it had been delivered! Certainly not to me. It took 2 days of phone calls to people who were in no way helpful but they said they ‘found’ it with no explanation as to how or why it went off the radar. I wish could have had a similar ending with your hair iron. They really need to lift their game!
Michaela
07/09/2012
*slow clap* Oh dude, I feel your pain. They are all kinds of shit at delivering mail, y’know, like their job requires.
I know have everything sent to my day job, but you obvs don’t have that option.
Chelsea
07/09/2012
Gotta say, I thought I had it bad when our new courier didn’t know that all deliveries to my home address need to be forward to a work address (First world problem, much?), but I will never, ever complain again. Our couriers are so much better than this.
I really hope they listen, although I doubt they will. This is simply unacceptable. x